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As a general rule, packages are sent within 48 hours of receipt of payment, through Correos Express for national shipments and SEUR (DPD) for international shipments with tracking number and delivery without signature. Shipping costs include handling and packaging costs, as well as postage costs. Transportation costs may vary depending on the total weight of the package. We cannot be held responsible for damage to your package after shipment, but we do our best to protect all fragile items.
Returns and exchanges
We offer a complete exchange guarantee within 30 days from the time of your purchase. To make the change you must write an email to firstname.lastname@example.org explaining the reason why you do not want the items. Once the exchange is approved, you must return the merchandise in its original packaging, unused and in the condition in which they were sent. Once received, checked and booked again in our warehouse, we will proceed to send you the exchange merchandise. La Veintinueve will cover the return shipping costs.