We offer a full exchange guarantee within 30 days from the date of purchase.
How to request an exchange?
- Write to us at hola@laveintinueve.com, explaining the reason for the exchange.
- Once the exchange is approved, return the products:
- In their original packaging.
- Unused.
- In the same condition in which they were sent.
Note: The customer is responsible for shipping costs, and these are non-refundable.
Shipping address
La Veintinueve
C/ Banys Nous 14, 08002
Barcelona, Spain
Exchange process
- Once we receive and verify the products in our warehouse, we will ship the requested exchange item.
- If the requested item is unavailable, we will issue a refund using the same payment method used for the purchase.
Note: In the case of a refund, the original shipping costs will not be reimbursed.
Additional conditions
- Exchanges or returns are not available for orders outside the European Union.
If you need further assistance, feel free to contact us. We're here to help!
